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TERMS: COMPANY, SALES, SHIPPING, REFUNDS & CANCELLATION POLICY

BASIC POLICIES:
-Cancellations must be made within 24 hours of the sale/transaction.
-Upon request we will be happy to furnish any information, including detailed photos etc., that you may desire in order to make an informed purchase.
- If you decide to purchase, we request notification that you have received all the information you desired in order to make an informed purchase, and that you have reviewed and agree to these "terms of service." It is essential for both parties to understand and confirm the guidelines and conditions that govern our relationship. This process ensures transparency, accountability, and mutual respect, as we work together in our transactions.
-The original workings of the clocks have been replaced and the faces are reproductions.
-We try to leave as many original characteristics/features as possible, i.e., old hinges, nails, locks etc. Some imperfections such as cracks and other aging charactertics are also intentionally left.
-Due to the logistics involved, returns are not accepted.

SHIPPING:
-Shipping prices on large and/or crated items can not be accurately priced until ready for shipment and we have a zip/postal code. We can give a close "ball park"estimate, excluding possible customs fees.
- Depending on location, prices can range from $20 for small items, to $750+ for large crates. For large items, shipping fees quoted will have the cost of crating/packaging materials added.
-All transportation and possible customs fees are to be paid by purchaser before the item is shipped. Customer is responsible for all transportation and/or customs charges incurred.
- The buyer assumes ownership/title of the goods the moment the carrier takes control of the item being shipped and assumes all cost and risk of transportation,
-Refunds and cancellations will not be accepted because of the cost of shipping price or customs fees. Documentation provided upon request. We have no control over them and do not benefit from them.
-Shipping charges are not refundable.

SHIPPING INSURANCE:
-Insurance is unavailable through many carriers. It is however available through outsourced providers and will incur an additional fee. The current average cost of insurance is approximately $45. You can save on shipping by requesting to drop the insurance, but as stated above, the receiver is responsible as soon as the shipment leaves our control, insured or not. In some cases, homeowners insurance will cover the items with proof of purchase.
-For insurance purposes, your shipment should be opened, inspected, and any damage and/or problems must be reported immediately or the insurance company may reject the claim.

INTERNATIONAL CUSTOMS:
-Some carriers charge customs fees to the receiver upon arrival. In such a case, we are unaware of what those charges will be.
-We will arrange the cost of customs fees when necessary, and they are to be paid in advance of shipping, They will be included in the total shipping fee estimated whenever possible.
-We, the sender, are not responsible for any product(s) delayed, held or seized by customs or government agents: it is necessary that the importer/receivers track their shipment and be readily available to assist in any problems that may arise on cross border transactions. We are available to help with documentation.

>>>NOTE: Cross border shipments require personal identification, i.e., Social Security number or Tax ID.

SHIPPING METHODS:
Our packages and crates are shipped through various domestic & international shipping agents from our location in Canada. The agents used are dependent upon the location the shipment is to be delivered. We carefully pack the items, which are then inspected and approved before closing.

EXPECTED TIME FRAMES:
We attempt to get smaller items out within 1-3 days. For clocks or large items that must be crated, have shipping fees estimated and customs paperwork filled out, it will take 4-9 days approx., not including weekends.

FORCE MAJEURE:
We the sender will not be liable for any delay or failure in performance resulting from any event, circumstance or condition that is beyond its reasonable control, including, without limitation, acts of God, storm, hurricane, tornado, rain, flood, sinkhole, wind, hail, lightning, earthquake, snow or ice, extreme high or low temperatures, governmental emergency order, plague, epidemic, pandemic, outbreaks of infectious disease or any other public health crisis, including without limitation quarantine or other employee restrictions, regardless of whether such an event is officially declared to be an epidemic, pandemic, or the like by the relevant authoritative body(ies), water or gas main break, cable cut, fire, explosion, riot, terrorist act, civil unrest, insurrection, military action, any other act or failure to act on the part of a governmental authority, judicial authority, or third party, strike, lockout, or other labor problem, transportation delay, unavailability of fuel, supplies or materials, or change in or in the interpretation of any law or regulation (each a “Force Majeure Event”)

Limitation of Liability:
The client/receiver acknowledges and agrees that we, the sender, will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the client/receiver has been advised, or otherwise might have anticipated the possibility of such loss or damage, or for any of the above after it is received by the transport/carrier company.
No Guarantee:
The receiver acknowledges and agrees that we, the seller/sender cannot guarantee the results or effectiveness of any of the services rendered, or to be rendered by other parties used in the aforementioned processes. Rather, it is expected that services shall be executed in a professional manner and in accordance with good industry practice.

This document is occasionally updated. Please check back if needed.


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